Returns & Exchanges

At Challenger, we stand by the quality of our electronics and offer a 7-day return policy for defective products to ensure your complete satisfaction. Please ensure all items are returned in their original packaging with all included accessories and proof of purchase.

Return Process

• 1.
  Check Eligibility

  Verify that your item is within the 7-day return window and is not listed under non-returnable categories such as software, digital codes, or hygiene-sensitive products.

• 2.
  Prepare Documentation

  Gather your original tax invoice or ValueClub app digital receipt, along with the product in its original condition including the box, manuals, and warranty cards.

• 3.
  Visit a Retail Store

  Bring your item to any Challenger retail outlet across Singapore for a physical inspection by our customer service team to confirm the defect or issue.

• 4.
  Resolution Process

  Once the defect is verified, we will facilitate a 1-to-1 exchange for the same model or provide a refund if the specific stock is no longer available.