Frequently Asked Questions
Everything you need to know about shopping at Challenger Singapore
What are the benefits of the ValueClub membership?
ValueClub members enjoy exclusive member-only pricing, earn V$ (rebates) on every purchase, and get priority access to new product launches and seasonal sales across all Challenger retail outlets and the Hachi.tech online store.
How long does delivery take for online orders?
Standard delivery typically takes 2 to 4 working days. You can also opt for our 'Store Pickup' service to collect your items from any of our 40+ island-wide retail locations at your convenience.
What is your return and exchange policy?
We offer a 7-day return policy for defective products. Items must be returned in their original packaging with all accessories and proof of purchase. Please note that certain hygiene-related products like earphones are excluded unless faulty.
How do I claim warranty for my electronic devices?
All electronics sold by Challenger come with official manufacturer warranties. In case of a defect, you can bring the item to the respective authorized service center or visit our flagship store for assistance with the claim process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayNow, GrabPay, and various Buy Now Pay Later (BNPL) options like Atome to make your tech purchases more affordable.
Can I track my order status?
Yes, once your order is processed, you will receive an email notification with a tracking number. You can also log in to your Hachi.tech account to view real-time updates on your delivery status.